Customer Testimonials
Fantastic service from BIB.
Equipment delivered with no fuss, left tidy & even took away the rubbish.
Very pleased and can’t wait to get started.
Beth ralph
Elliott & Heath Opticians, Derbyshire
Items supplied as pictured.
Medmont Meridia Professional Topographer & Dry Eye Analyser
Righton MW50D LED Digital imaging Slit Lamp
Beta Pro Combi Unit
AOC Advanced Optical Test Chart with optional remote tablet control
Elliott & Heath Opticians, Derbyshire
June, 2022
‘I would recommend that anyone considering a new OCT scanner in 2021 seriously look at the Optopol range. I have been very impressed with the scan quality, ease of use and comprehensive functionality of the software. The Optopol REVO OCT scanners offer very good value for money and a choice of options from entry level to top of the range academic level machines. Support and training from BIB is excellent and I have no doubt that both the machine and company will give many years of good service.
Sundeep Kheterpal MA MRCOphth FRCSEd
Consultant Ophthalmic Surgeon
Windsor Eye Clinic
Optopol Revo FC OCT
February, 2021
“The new Medmont Meridia Professional has been a complete game changer for our clinic”
“It builds on the already gold standard E300 Topographer in clinically valuable ways, including a full colour anterior imaging camera; which has incredible image width and depth of focus, fluoresceine capture with an inbuilt Wratten style filter and infra-red for photo meibography.
Having the ability to image the meibomian glands using meibography allows us to give targeted and therefore (hopefully) more effective & fruitful therapy regimes, resulting in happier patients. In addition the Medmont Meridia Professional includes the ability to assess the tear film using non-invasive techniques, as recommended in the TFOS DEWS ii report, such as tear meniscus height and NITBUT.
Once all the assessments are done, you can grade them using the inbuilt internationally standardised grading scales and then generate a personalised patient report. This means that patient education and knowledge improves, which has resulted in better compliance with their dry eye home care regime.
Of course being built on the foundations of the E300 it’s still outstanding for all aspects of contact lens practice and makes fitting specialist and regular lenses an absolute dream. Having had the Medmont Meridia Professional now in clinic for some time, I couldn’t imagine going back to any other platform, including the E300. With certainty I can say I’m providing the very best for my patients.” other platform, including the E300. With certainty I can say I’m providing the very best for my patients.”
David Fleischmann BOptom(Hons), MCOptom, DipOrth, ProfCertGlauc, DipTp(IP), ProfCertClinOptom
Medmont Meridia Professional
February, 2021
I spoke to your Service department yesterday who asked what the issue was with a Kowa Fundus Camera. Your engineer then had a great chat with our optom to help us out. I just wanted to formally thank him for his help & assistance. Not often do you receive such great service nowadays & it was refreshing & very much appreciated. I’m sorry that I don’t have his name to thanks personally but would be grateful if you could pass this on.
Regards, Gillian Gourlay
Reply:
Many thanks Gillian for your kind words. The engineers name is Mat Norman for your reference.
Kind Regards Tim Baker.
William Gourlay Ltd Finds our service refreshing!
February, 2019
I purchased equipment for our new practice after visiting BiB’s stand at Optrafair. I was impressed by the level of staff service at the show – despite being extremely busy, they gave me their undivided attention and thorough demonstrations of all the equipment I was interested in.
Their service from that initial enquiry through ordering, arranging installation and post installation support has been excellent.
I would recommend BiB to anyone who is looking for a long term relationship with their supplier and a professional after sales service.
Yogesh Anandji
Maa Family Ltd t/a Maa Eyecare
November, 2018
During the planning and construction, of our new Optometry clinic.
I had contacted BIB, with the possibility of the company supplying and fitting out two cubicles and pre-screen equipment.
During our discussions, I always found the staff to be helpful
and willing to accommodate our requirements, from ordering through to completion, ready and able to fit in with our timetable.
Since the clinic was completed, BIB have given support to the clinic
ensuring their equipment’s performance is at it’s optimum.
Mr G Banyard
Principal Technical Officer Optometry
Hertfordshire University
Hertfordshire University
October, 2018
Dear all at BIB,
Almost 2 decades of your help and we’ve never once praised you for it, so I think it’s about time. Although the following is a broad and sweeping statement, I have yet to be proven wrong.
Originally, I first met the owner, Tim Baker, while I was starting my career/pre-reg 1999, which happened to also be the very early days of his business venture. Over the ensuing decades, I have dealt with all of the well-known suppliers available to our industry, none of whom have proven to be as reliable, genuine and up-front about their products & services as BIB. Whilst the rest are good in their own right, BIB stands tall amongst them. At no point during these decades did I ever find any manner of sales tactics being employed to sway my decisions. When discussing the purchase of new equipment, every valid point, including bad points, is mentioned so that no surprises would ensue after the purchase; this is essential information, yet how many suppliers (in any trade) will offer this level of honest service? It is for these reasons that I have no hesitation in dealing with the BIB team and would wholeheartedly recommend them to all.
As a result, nearly every equipment I have made a decision to purchase, whether refurbished or brand new, has been from them, simply because they have proven to be better than their competitors every time. I genuinely do not recollect being dissatisfied at any point, even when things inevitably do fail years after the purchase was made and they would still offer help to remedy the problem. Their collective knowledge and guidance is extensive and their service remains unmatched. There have been several situations where I could have been disappointed, but they have exceeded my expectations every single time. With this in mind, I will continue to recommend them to every one: you won’t be disappointed, because even if/when your equipment does eventually let you down, BIB won’t.
Ali Hezarkhani
Kassa Optics
Kind words from Kassa Optics
May, 2018
We are a busy independent practice in East Hertfordshire. We first came across BIB optical shortly after moving to a larger premises in 2008. We needed a second hand Henson field screener for a new test room, preferably one to match our existing one for ease of use.We were searching for a new supplier and found BIB from an advert in The Optician.
Tim Baker was our contact and he could not have been more helpful. He sourced exactly what we required and installed it for us to fit in with our moving schedule. As this came at a particularly busy time for us we were hugely grateful.
After such a good start we have used BIB to provide us with a lot of equipment, both new and second hand. They are always ready to listen carefully to our needs and to meet them as closely as possible. When they install equipment they are very empathetic to what we want and really work hard with us to get the details right. Unfortunately for them I am a bit of a stickler for detail, they are yet to let me down!Having established such a good working relationship with them, we more recently signed up to their annual equipment service. Again, they are very knowledgeable, don’t make a fuss and are very reassuring to have in the practice.I am involved with organising CET training evenings for the Hertfordshire local optical committee. On several occasions now, BIB have very generously kept their premises open late at night to provide a location where we can carry out OSCEs for all the optometrists in Hertfordshire. It is with very good grace that they have stayed back well beyond 10pm to allow us to finish all the candidates. We are very grateful to have such a good and reliable supplier.
Yours sincerely,
Mary Bramley – Optometrist Partner
Aves Optometrists in WARE
February, 2018
I have purchased many instruments over the years from BIB, their quality of service never fails to impress.
Consistently reliable, extraordinary level of post sales service and technical know-how,gives me total confidence in my purchases. It does not matter how big, or small the purchase, how large or small the technical query, they sort it with such speed, courtesy and attention to detail that I would only make my practice purchases with them. Staff are delightful to deal with throughout the company.
Mr P Toleman,The Toleman Ophthalmic Practice, Holmes Chapel Health Centre, Cheshire.CW4 7BB
Paul Toleman kindly compliments our after sales and service standards
January, 2018
I have just bought my new slit lamp form BIB, the Righton MW50D . It has astounding optics and the field of view is the best I have ever seen. With really good LED illumination & optics, there is little to go wrong.
Paul
— Paul Adler Optometrist 41a Abbey Avenue St Albans Herts AL3 4BH Tel +44(0)1727 842232 www.eyezone.co.uk 50 High Street Stotfold Herts SG5 4LL Tel +44 (0)1462 732393 www.eyezone.co.uk
Paul Adler Optometrist recommends the Righton MW50D LED Slit Lamp
December, 2016
Hi Tim,
I travelled with Ted and James from Arbuthnots to Uganda last week.
The eye hospital were very excited to receive their new slit lamp.
I was surprised that they had quite a number of slit lamps but those I used were in poor condition so a replacement will be very useful.
So rest assured that your donation will be put to good use.
I am sure Ted has thanked you on behalf of Vale for Africa.
If you have any equipment in future that you think might be useful to the BEH and are willing to donate, please let us know so we can work out how to get it to them.
Thank you
All the best
Marc
Marc Drake
BIB donation to “Vale for Africa”
September, 2016
Hello Tim, Ron and Steve,
I hope you all had a good weekend. I went to see Mr Khan from Mango Optical last week.
I just thought you would all like to know how highly he spoke of you. He said you were really easy to deal with and couldn’t have been more helpful. It’s always nice to go and see happy customers!
Many thanks,
Susan Marshall
Performance Finance
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Mango Optical
July, 2016
To all the BIB team,
We would like to thank you all for your excellent service, advice and support in opening our new practice. We have worked closely with many companies through this process and your team have surpassed themselves.
We appreciate your service and will learn from your excellent customer care.
Kind regards
Fran
Dunne & Drennan Eyecare Ltd
Dunne & Drennan Eyecare Ltd
August, 2015
Every time i have dealt with you guys its always been a good experience. Also my current autorefractor that i purchased from you guys has been spot on. It is actually a very impressive product especially with regards to not over minusing patient.’s which is a common flaw in autorefractors.
Kind Regards
Jignesh Patel
Jignesh Patel
July, 2014
Ron Hi,
I know you may not want to hear this but they managed to save my old table but it left my very impressed with their service.
These guys did all they could do to save my old table even though they had a brand new table sitting in their van which would have been easy to install and made you guys more money.
What this tells me is you are genuine and much more interested in my custom knowing that good service will mean I am justified in always coming back to you when I need more kit or recommending you when anyone asks.
Rest assured my table will not last forever and when it goes down next I’ll be able to relieve you of any one you have in stock and will look forward to doing good business in the future.
All the best
Simon
Boots Balham
Simon, Boots (Balham)
July, 2014
Many thanks for installing the Medmont E300 Corneal Topographer.
I was concerned that having 2 chin rests would be a poor solution as it turned out your advice was right and I am very pleased with it in use.
The repair on the power connection is also working well.
The unit itself will be a welcome addition to my capabilities. I am attending a Scotlens day next month and will start fitting Ortho K etc.
I currently use No7 for most of my GP lenses and I have installed their software. Many thanks to Ian (BIB) for helping me connect this with the Medmont software this morning. I will have ordered my first pair of multifocal GPs with the help of topography before the day is out.
Many thanks for your service.
Regards
Marc Drake
Osmond Drake Opticians
September, 2012
I just thought I would email to say thank you for all of your hard work in getting the Cobra Fundus Camera sorted for me, its very much appreciated. You may also be interested in some of the photos I took yesterday, unbelievably all in a routine morning’s clinic. They include mild AMD type macular disturbance in a 30 year old. A Sudden onset total temporal retinal detachment. A Cupped optic disc and inferior retinal nevus. The retinal detachment was the only photo taken through a dilated pupil. The retinal nevus patient had mild cataract, yet still a good image.
I have been keeping a list of patients with interesting pathologies over the past few months that I intend to get back now the camera is here. Cobra Fundus Pictures
Thanks
Martin Rawlinson
Hilton & Rawlinson Optometrists
May, 2012
Just thought I would drop you a line to complement your Briot engineer Steve, who I thought went out of his way to help me install some feeler arms on my old Briot. I started at 1.30pm and didn’t finish till gone 6.20pm, yes it was more difficult than I could have imagined, but Steve was always ready to tell me what to do next, in fact he was even happy to advise me after he left work from his car (he had bluetooth)! He must have the patience of a saint.
Once again thank you for your help and professionalism!
A CHAUHAN
Broomfield Opticians
April, 2012
I found the tonometer I was looking for in BiB’s excellent website.
Although it was an ex-demo model, BiB were happy to include a one year guarantee.
Payment and delivery went smoothly.
I found the staff helpful and well informed.
Recommended.
Gerry Cowley
Westfield Opticians
March, 2012
Very impressed with BIB online!!!
As a sole trader I was cautious about using an optical equipment supplier I had not used before. However I thought I would give it a go as they where unbeaten for price for the product I wanted & my colleague recommended them having used them previously for practice equipment. I made my purchase online with no difficulties & received my goods extremely quickly even though I never formally requested quick delivery. I also made a telephone enquiry about a few used equipment pieces they had for sale & I was extremely impressed with the staff member’s good professional telephone manner as well as good product & service knowledge. All in all I have been very impressed with BIB online.
Jignesh Patel
JP Optical
March, 2012
Thanks again to the engineers who were very helpfull and left the room clean and tidy.
All the equipment works great.
The installation went smoothly
Will definetaly recommend you guys
Thanks again
Justin Fowler
Elite Optical Services
February, 2012
I can say that the staff at BIB was very helpful and efficient in getting this done. Also a loan system was offered if our previous lease company took our old machine just to see us through.
S. Gordon
Princess Alexander Hospital Trust