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Privacy Policy

We know that you care how your information is used, and we appreciate you trust that we will use it carefully and with respect to your privacy.

1. What Personal Information Do We Collect?

When you purchase an item from BiB or request a quotation for goods or services either via the website, email or phone, we receive from you and store personal information such as name, address, contact and payment details in order to fulfil our contractual obligations to you. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features.
We also collect personal information through website Cookies. Cookies are small programs that we transfer to your hard drive that allow us to recognise you and to provide you with a customised shopping experience. If you do not want us to use cookies, you can easily disable them. For details of how to remove or disable Cookies, please see https://www.bibonline.co.uk/cookies
Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.
For further information see URL: https://www.bibonline.co.uk/cookies-website

We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources, so that we can correct our records and deliver your next purchase or communication more easily.

2. How Do We Use Your Information?

We use your personal information to process your orders and manage your account and ongoing service requirements. We also use information to improve our website and customise future shopping experience.
If you choose, we may share your information with other companies who provide goods or services that you are interested in. BiB will only use your personal information for direct marketing purposes if you have provided your consent. If you choose this service, we will contact you via email for marketing, and each contact will provide an unsubscribe option. We will not share your information for marketing purposes outside the BiB Group.
We may employ other companies and individuals to perform functions on our behalf, including delivering packages, sending postal mail and e-mail, and processing card payments. They only have access to personal information needed to perform their functions, and may not use it for other purposes.
Business Transfers. As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets.
If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

3. How Long Do We Retain Your Personal Data?

BiB will only retain your personal information for as long as is necessary to fulfil our contractual obligation to you. Some elements of data may need to be kept for up to 7 years for legal reasons.

4. Your Rights To Your Personal Data

We want to ensure that the information we hold about you remains accurate. You may ask us to remove or correct any personal data we hold. You also have the right to restrict the way in which we process your data and to data portability.
Should you want a copy of some or all of your data, this is called a ‘Subject Access Request’. Please see the section on contacting us which explains how to make this request.
If you have a concern about the way in which a company has handled your personal data, you can report this to the supervisory body, ICO (Information Commissioner’s Office) and their details can be found at www.ico.org

3. How Do We Protect The Security Of Your Information?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We use encryption to protect your information contained in our customer list and we use a firewall to protect against unlawful intrusion.
We limit access to your information on a “need to know” basis.
We use Card Save for processing your order payment and we do not store any payment information ourselves.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

4. Children

We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.

5. Other Websites

Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others.

6. How To Contact Us

Our dedicated person of responsibility for data protection queries is Tim Baker who may be contacted for more information or to make a subject access request. Please email sales@bibonline.co.uk or in writing to BiB, Unit 8 Cockerell Close, Stevenage, Hertfordshire SG1 2NB. You will be required to provide identifier information to ensure that this information is not released to others. We reserve the right to modify this notice in the future. If we do so, we will communicate this on our home page