At BiB Ophthalmic Instruments we take service seriously. Our dedicated service department is staffed exclusively by factory-trained engineers with hands-on expertise across the full range of ophthalmic clinical and diagnostic equipment we supply. Every repair, service and calibration can be arranged at your location or at our in-house service facility.
Whether you need a routine service, an emergency repair, or want to arrange a return for warranty work, our team is here to help. Use the RMA request form below to arrange a return, or get in touch and we will be happy to advise.
Factory-Trained
Engineers
Every one of our technicians is factory trained by the original equipment manufacturers, ensuring expert knowledge of every instrument we service.
Nationwide servicing, installation & In-house repair work
After sales and service provision to the highest standard. Preventative maintenance, emergency callouts, service contracts, telephone and remote support.
Genuine Parts
& Calibration
We use only genuine manufacturer parts and carry out calibration checks where required before it is returned to you.
Need to send products back for service, repair, exchange or credit? Please complete the RMA form. Once completed, a PDF RMA form will be sent to the email address specified. You will need to print this RMA form and enclose a copy with the returned products.
Please Return Goods in original packaging or in a box with adequate packaging Bib cannot accept any liability for any damage that occurs during the return shipping.
Download our remote support (Teamviewer) software so our service team can connect to your system and assist you directly.
Drop us a message and one of our service team will get back to you.

Download TeamViewer
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